Shipping policy

Nerada Tea will endeavour to process all orders via its e-shop within 7-10 days  of receiving confirmation and payment for goods purchased. However, Nerada Tea expresses no warranty or guarantee of this service. From time to time certain goods may be out of stock or other circumstances prevail, in which case Nerada Tea will contact you as soon as possible to make arrangements to change or cancel the order as agreed to by the customer. Nerada Tea relies on the services of Couriers and Australia Post for deliveries and is therefore subject to their timing for delivery and service. Parcels may or may not be ‘Tracked’ depending on the service available at the time of purchase. Please allow sufficient time for delivery from Nerada Tea (Queensland) to your address as given to Nerada Tea. Please give clear instructions regarding address, location and what to do if nobody is at home when the carrier calls.

Postage, Handling and Delivery is available to Australian residents only at this time. Should you wish to purchase teas and have them delivered to an overseas country, including New Zealand, please use the Nerada contact form to forward your request. Teas sent overseas can incur high courier charges and may also be subject to Customs or Import duties in the country being sent to.