Refund policy

All teas and other products sold in the Nerada Tea e-shop are subject to Nerada Tea Quality processing and high production standards. Should you be dis-satisfied with the quality of goods received, please make contact with Nerada Tea via the website with details or the issue or problem involved. Nerada Tea will make every effort to resolve the issue or problem, and where the goods are returned in good saleable condition, may offer to refund the purchase and cost of Postage or Courier costs. This shall be at the sole discretion of Nerada Tea. Where goods are damaged in transit, Nerada Tea will endeavour to replace such goods, but this shall be at the sole discretion of Nerada Tea.