Refund policy

Returns and Refunds
All teas and other products sold in the Nerada Tea e-shop are subject to Nerada Tea Quality processing and high production standards.

We hope you love your Nerada purchase. However, we’re unable to accept returns or offer refunds or exchanges if you simply change your mind.

If something isn’t right with your order, for example, a product is faulty, unsafe, damaged or incorrectly supplied, please email us at info@neradatea.com.au with your order number and details of the issue. We may ask for a photo or some additional information to help us understand what has happened.

We’ll review the issue and work with you to provide an appropriate solution, such as a replacement or refund.

Subscriptions
You can cancel your subscription at any time through your online account.

Please cancel before your next order is processed to avoid being charged. Once an order has been processed, we may not be able to cancel it, but your subscription will be cancelled for all future orders.